FAQ
Questions, answered
What are MARIA nicotine pouches?
Small, discreet pouches that sit between your upper lip and gum. Tobacco-free nicotine, zero smoke, zero spit — the same smooth, calibrated release in every single pouch.
What strengths do MARIA pouches come in?
Three intensities of the same pouch: 9 MG Light, 15 MG Classic and 24 MG Bold. Same flavour engineering at every depth — pick the one that matches your pace.
How do I use a pouch?
Place one pouch between your upper lip and gum, leave it there, then dispose of it in any bin. Nothing to spit, nothing to leave behind.
How long should I keep a pouch in?
5–15 minutes is the sweet spot. A gentle tingle in the first minute or two is normal — that's the pouch getting to work.
Which flavour should I start with?
Cool Mint is the signature. If you can't decide, The Cold Start pack gives you all four cans — Cool Mint, Ice Mint, Mango and Paan — in one go.
Do you offer Cash on Delivery?
Yes. Place your order and pay in cash when it arrives at your door. We confirm every order after it's placed, so keep your phone handy.
What payment methods do you accept?
Cash on Delivery, plus all the payment options shown at checkout. Pick whatever is easiest — the order is treated exactly the same either way.
How long does delivery take?
Orders are confirmed shortly after they're placed and dispatched as soon as possible. Most orders arrive within a few days of dispatch, depending on your location, and we notify you at every step.
How can I track my order?
You'll receive updates once your order is confirmed and again when it's dispatched. Need a status check in between? Reach us through the contact page with your order number and we'll tell you exactly where it is.
Can I cancel or change my order?
Yes — if it hasn't been dispatched yet. Contact us as soon as possible with your order number and we'll cancel or update it before it leaves.
What is your return policy?
If it's not for you, we'll make it right — no questions, no hassle. Reach out through the contact page with your order number and the team will sort out a replacement or resolution.
What if my order arrives damaged or incomplete?
Send us a message through the contact page with your order number and a photo of what arrived. We'll make it right — replacements for damaged or missing items are on us.
Is there an age requirement?
Yes. MARIA products contain nicotine, which is an addictive chemical. You must be of legal age for nicotine products in your region to purchase.
How should I store my cans?
Somewhere cool and dry with the lid closed. The fridge keeps pouches at their freshest — fitting, for a brand refrozen for a reason.
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